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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company $3.73
The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry $8.23
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization $6.88
Pacific Coast ® Double Down Surround ® Pillows (4 King + Bonus of 2 King Pillows) Featured in Many Ritz-Carlton Hotels and Resorts. Ships sooner than expected. $285.00
"Ritz Carlton-Like" Customer Service for the Dental Office!: Your Step-by-Step System For SUPERB Customer Service From "First Contact to Last"