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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
"Ritz Carlton-Like" Customer Service for the Dental Office!: Your Step-by-Step System For SUPERB Customer Service From "First Contact to Last"
F. Scott Fitzgerald Four Pack - Benjamin Button, This Side of Paradise, The Beautiful and Damned, The Diamond as big as The Ritz (Illustrated by Norman Rockwell)